Terms of Service

1. Definitions

“Tasklume Office,” “we,” “us,” and “our” refer to the service provider offering administrative and operational support services. “Client,” “you,” and “your” refer to the individual or entity using the Services. “Deliverables” means the outputs we provide, including templates, files, documentation, trackers, reports, schedules, and operational artifacts.

2. Scope of Services

We provide remote administrative support and operational assistance, which may include intake and coordination of tasks, calendar and email support, workflow coordination, file and document organization, preparation of business documentation, and general operational support. The specific scope, hours, deadlines, and inclusions may be described in a proposal, statement of work, subscription plan, or written communications with you.

We may recommend tools, processes, templates, and operational structures. You are responsible for deciding whether to adopt those recommendations and for ensuring they fit your legal, regulatory, and business requirements.

3. Client Responsibilities

To enable timely delivery, you agree to provide accurate information, timely feedback, and access necessary for the Services. You are responsible for (a) maintaining administrative rights to your tools and accounts; (b) ensuring that any data you provide is lawful to share with us; and (c) keeping your own backups where appropriate. If approvals or inputs are delayed, timelines may shift.

4. Communication and Task Intake

We may accept tasks through agreed channels (for example, a task manager, shared document, or written messages). For clarity and reliability, we may require tasks to be logged into a system with status and priority. If you request work exclusively through informal messaging, we may translate those requests into a structured tracker to prevent omissions and to provide transparency.

5. Service Levels and Timelines

If your plan includes service levels (SLA), response windows, or turnaround targets, those will be described in your plan or scope document. Time estimates are best-effort unless explicitly guaranteed in writing. Work may depend on third-party tools, client responsiveness, and the complexity of the task.

6. Revisions and Acceptance

Unless otherwise stated, reasonable revisions are included to align Deliverables with the agreed scope. You agree to review Deliverables promptly and report issues within a reasonable time. If you use Deliverables in production workflows without raising concerns, this may be treated as acceptance.

7. Confidentiality

We handle client information with care and apply a “minimum necessary” access approach. You agree to limit shared access to what is needed for the requested work. You may provide access to third-party services; you remain responsible for your account security settings, permissions, and access controls.

Confidential information does not include information that becomes public through no fault of ours, was known to us prior to receipt, or is independently developed without using your confidential information.

8. Data Handling and Security

We may process and organize data you provide solely to perform the Services. You acknowledge that administrative support often requires handling files, documents, schedules, and operational records. We do not guarantee that third-party tools are error-free, always available, or immune from security incidents. You are responsible for evaluating and selecting third-party tools and ensuring compliance with your legal obligations.

9. Third-Party Tools and Integrations

The Services may involve third-party platforms (e.g., storage, task tracking, collaboration tools). Those platforms are governed by their own terms and policies. We are not responsible for third-party outages, policy changes, pricing changes, or functionality limitations. If third-party tools restrict access or require paid upgrades, you are responsible for any related costs.

10. Fees, Billing, and Taxes

Fees are described in your plan, proposal, invoice, or checkout. Unless stated otherwise, subscription services bill in advance for the period. One-time projects bill per the agreed scope. You are responsible for any applicable taxes, duties, or government charges, except where prohibited by law.

11. Late Payments

If payment is overdue, we may pause work until the account is current. Pauses may impact timelines. If we must restart after a pause, we may re-confirm scope and schedules. We may also decline to begin new work while prior invoices remain unpaid.

12. Cancellations and Termination

You may cancel ongoing services in accordance with your plan’s cancellation terms. If a notice period applies, you are responsible for charges incurred during that period. We may terminate or suspend access if (a) you materially breach these Terms; (b) your use of the Services creates legal or security risks; or (c) we are required to do so by law.

13. Intellectual Property

Pre-existing materials, methodologies, templates, frameworks, and operational know-how remain owned by Tasklume Office. Upon full payment, you receive a license to use the Deliverables created for you for your internal business purposes. Unless expressly agreed, you may not resell, distribute, or publish our templates or frameworks as a standalone product.

You represent that you have the rights to any content you provide. You grant us permission to use that content to perform the Services.

14. No Legal, Financial, or Tax Advice

We are not a law firm and do not provide legal advice. We may support documentation, formatting, and process structure, but you should consult qualified professionals for legal, tax, financial, HR, or regulated compliance matters. You are responsible for decisions made based on any operational recommendations.

15. Disclaimer of Warranties

The Services are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted, error-free, or meet every specific requirement. While we apply professional care and best practices, results can vary depending on client inputs and third-party tool constraints.

16. Limitation of Liability

To the maximum extent permitted by law, Tasklume Office will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities, arising from or related to the Services. Our total liability for any claim will not exceed the amount you paid to us for the Services during the three (3) months preceding the event giving rise to the claim, unless required otherwise by law.

17. Indemnification

You agree to indemnify and hold Tasklume Office harmless from claims, liabilities, damages, and expenses arising from your misuse of the Services, your violation of these Terms, or your violation of laws or third-party rights, including content and data you provide.

18. Changes to These Terms

We may update these Terms from time to time. The “Effective Date” reflects the latest revision. Continued use of the Services after updates indicates acceptance of the revised Terms.

19. Governing Terms and Severability

If any provision is found unenforceable, the remaining provisions will remain in effect. These Terms, along with any written scope, plan details, and invoices, form the entire agreement regarding the Services.

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